What does quiet quitting mean about your company? Your leadership team is in urgent need of crisis management. It’s that simple, Dear Readers! Employees have had enough of toxic working conditions and crave work-life balance. If you are a manager fighting to stop the hemorrhaging of high-performing employees, you need this crisis management hit list to improve the brand architecture of your company.
Welcome to the JMS blog, your hub for actionable crisis management tips to level up your brand.
We are back to answer your branding questions after an unexpected, prolonged hiatus working with executives across the U.S. to assess their strengths/weaknesses and beef up leadership skills. Dear Readers, if it is your first visit, this blog is the brainchild of JMStrategy LLC (JMS), a Philadelphia-based crisis management firm that helps brands in free fall strive again. In the aftermath of the pandemic, the Great Resignation, and the Quiet Quitting chaos, this blog shares practical insights to enhance your leadership style, team management, and goal-setting skills amid any crisis. Now, without further ado, Dear Readers, let’s dive into how you can retain high-potential employees and stop workforce attrition dead in its tracks!
Why do you need crisis management support?
Simply put, Dear Readers, your team is not operating at maximum capacity! Think about it. How can employees perform if their managers constantly bombard them with toxic behaviors such as an indecisive decision-making process or the tendency to hoard information or disappear right when their team needs their guidance and experience? Dear Readers, how many more crying Starbucks baristas threatening to quit videos will you continue to watch?
Believe it or not, Dear Readers, optimal team management requires managers to change with the times. No company can keep doing things as they used to do it indefinitely! Each new generation of employees come into the workforce with its own set of quirks and expectation. Therefore, for managers to maximize team performance, they need a robust understanding of crisis management or get in touch, and a JMS crisis manager will happily work with you to:
• Increase your awareness about self-sabotaging or micro-managing behavior hindering team performance.
• Leverage that awareness to design a robust plan of attack to strengthen your professional brand as an effective leader.
• Assist you in implementing strategic solutions that avoid behavioral or productivity inertia.
Crisis management support also helps strengthen your brand architecture.
At JMS, we believe brand architecture to be the common thread that binds sub-divisions within a company. For example, we know that Apple is a brand housing sub-brands like the iPad, iPhone, iMac, Apple TV, Apple Music, and Apple Watch. But, did you know, Dear Readers, even the tiniest organization is also a brand housing divided into sub-brands, say smaller departments or teams working in concert to achieve success? Thus, crisis management support goes a long way to reinforce brand architecture because it ensures that teams keep working like well-oiled machines for maximum productivity.
We always hear that companies want to attract the best and the brightest. However, without a robust brand architecture, that cannot happen! Not in a world where people share videos or emails willy-nilly online documenting the lack of customer service, toxic workplace practices, or the perceived incompetence of your employees.
Here is the JMS framework on a crisis management nightmare that went viral recently.
Did you hear about a Philly nurse calling the cops on an eight-month-pregnant Black woman? The nurse alleged that the doctor’s note to take off work the patient requested was a “free ride.” She essentially called the patient a “fraud”! What does this behavior say about the Philadelphia Pregnancy Center (PPC) as a brand? Would you, Dear Readers, want to work there or go for any of their services? The uproar online and in these Philly streets has been so visceral that PPC had to put a statement on its website to reassure everyone that the entire matter was under investigation!
Do you see, Dear Readers, how any crisis can be detrimental to your brand architecture? In this case, the nurse was not a full-time employee, yet a trusted brand in the sphere of Women’s Health for 13 years is in shambles because of her! If PPC does not react swiftly by hiring the right crisis management team to help address this matter, it may lose enough patients that closing doors may end up being its only option. For all these reasons, Dear Readers, crisis management support is integral to strengthening any brand architecture.
Dear Readers, we want to hear from you.
We strive to create better content for you. So, please don’t be shy and share your thoughts. Do you agree with our crisis management analysis? Why do you think so many employees are quitting still? Is it all due to bad management practices? What is working for your team? Let us know in the comment section below whether we missed anything else.
As always, The JMS team thanks you, Dear Readers, for taking the time to read today’s publication. This blog shows you that overcoming any crisis comes down to the strategic management of time, money, and people. As a boutique crisis management firm, the JMS team feels lucky to have the ability to support clients across industries through any given crisis that rocks their daily operations. We want to do the same for you, Dearest Readers. The JMS team loves providing actionable tips to enhance your team management and goal-setting skills. So, let’s keep in touch!
To learn more about how crisis management support will help improve your company’s leadership skills and team performance, contact JMStrategy LLC at jms@branding24seven.com or (888)476-2761.
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